cpg Platform Account Terms
We at cpg set out the terms governing your use of our platform, covering account opening, deposits, withdrawals, and dispute resolution. Our service is available only where local law permits. By creating an account on cpg, you agree to these conditions and acknowledge that you are responsible for verifying compliance with your own jurisdiction's regulations.
Our platform operates across slot games, live-dealer tables, sportsbook markets, and esports offerings. We handle account verification, Know Your Customer (KYC) documentation, payment processing, and customer support during standard business hours. This page explains what we require from you and what you can expect from us.
Account Opening and Eligibility
When you open an account on cpg, we ask for accurate personal information, including your full name, date of birth, email address, and phone number. We require this data to verify your identity and comply with anti-money-laundering regulations. During account creation, you confirm that you are of legal age in your jurisdiction and that you are not located in a territory where our service is prohibited.
We reserve the right to request additional documentation at any time. This may include a government-issued photo ID, proof of address (utility bill or bank statement), or bank details for withdrawal purposes. Our verification team processes these documents during business hours, typically within 24 to 48 hours, and we communicate any delays or requests for clarification via email or through your cpg account dashboard.
If we cannot verify your identity or detect suspicious activity, we may suspend or close your account. We will notify you of the reason where legally permissible and provide a contact channel for appeal.
Deposits and Payment Methods
We at cpg accept deposits via several Indonesian payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers from mobile banking, local payment, online payment, and e-wallet. Deposits are processed instantly or within a few minutes, depending on the payment provider. We do not charge deposit fees, but your bank or e-wallet provider may apply their own charges.
Each deposit is immediately credited to your cpg account balance and is available for use on slot games, live-dealer tables, football markets, or other offerings on our platform. We retain the right to set minimum and maximum account preferences per transaction and per day, which are displayed in the deposit interface before you complete the payment.
If a deposit appears to fail but funds are deducted from your payment method, we ask that you contact our support team with your transaction reference. We investigate deposit discrepancies during business hours and typically resolve them within 24 hours. Do not attempt to re-deposit without first confirming with our team, as duplicate deposits may occur.
Withdrawals and Processing
We process withdrawal requests to the payment method used for your most recent deposit. Withdrawals are subject to KYC verification; if your account has not been fully verified, we may request additional documentation before processing. Our cpg team reviews withdrawal requests during standard business hours. Processing times typically range from several hours to one business day, depending on your bank or e-wallet provider.
We reserve the right to decline a withdrawal if we detect suspicious activity, if it would violate our anti-money-laundering policy, or if your account has outstanding disputes. We will notify you of any refusal and explain the reason where appropriate. Minimum and maximum withdrawal amounts are set per transaction and are displayed in the withdrawal form.
Withdrawal fees are borne by you and vary by payment method. We display the fee amount before you confirm the withdrawal. If a withdrawal is cancelled or fails at the banking level, the funds are returned to your cpg balance.
Bonuses and Promotional Terms
We occasionally offer welcome bonuses, deposit matches, or tournament prizes to new and existing users on cpg. All bonus terms are communicated clearly at the point of offer, including any wagering requirements, expiration dates, and game restrictions. Bonuses are non-transferable and cannot be withdrawn as cash unless explicitly stated.
Our slot games—Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways—feature scheduled tournament events. These are promotional structures where leaderboard performance determines payouts, not guaranteed prizes. Participation in any promotion on cpg constitutes acceptance of its specific terms.
We retain the right to modify, suspend, or cancel any promotion at any time. If a promotion is cancelled after you have begun participation, we will honour any payouts already earned up to that point.
Account Suspension and Closure
We may suspend or close your cpg account if you violate these terms, engage in fraudulent activity, use multiple accounts, or breach our fair-play policy. Suspension may be temporary (pending investigation) or permanent (termination of service). During suspension, you cannot access your account balance, but we retain your funds pending the outcome of our review.
If we close your account, we will attempt to return any outstanding balance to your registered payment method within a reasonable timeframe. However, if funds cannot be returned (for example, because the payment method is no longer valid), we will hold the balance for a period set by law or until you provide alternative payment details.
You may request account closure at any time by contacting our support team. Upon closure, your account cannot be reinstated, and any unused bonuses or promotional credits will be forfeited.
Dispute Resolution
If you believe there is an error on your cpg account—for example, a missing deposit, an incorrect withdrawal, or a disputed game outcome—please contact our support team via email or through your account dashboard. We will investigate your claim during business hours and aim to respond within 48 hours. Our team may request transaction records, screenshots, or other documentation to support the investigation.
If we cannot resolve your dispute informally, we will explain our final decision in writing and provide information about any further appeal or complaint mechanism available under your local law. We do not accept liability for third-party payment provider errors; if a payment issue originates with your bank or e-wallet provider, we recommend you contact them directly.
All disputes must be raised within 30 days of the transaction in question. Claims submitted after this deadline may not be investigated.
Jurisdiction and Compliance
Our cpg service is available only in jurisdictions where online gaming and sportsbook services are legally permitted. We do not offer our services in territories where applicable law prohibits such activity. Users are responsible for verifying that their access to and use of cpg comply with their own jurisdiction's regulations.
We collect and process personal data in accordance with applicable privacy law. Your account information, transaction history, and gameplay data are held securely and used only for account management, KYC verification, payment processing, fraud prevention, and customer support. We do not sell or share your data with third parties except where required by law or as necessary to complete your transactions.
These terms are governed by the laws of the jurisdiction in which our service operates. By using cpg, you agree to submit to the jurisdiction of competent courts in that territory for any legal proceedings arising from your use of our platform.
We reserve the right to modify these terms at any time. Changes are effective when published on this page. Continued use of cpg after a change constitutes your acceptance of the new terms.
We at cpg believe transparency and clear communication are essential to a trustworthy platform. These terms reflect our commitment to fair play, secure payments, and responsive customer support.
Key contact channels
- Support email: Our cpg support team is available during standard business hours to assist with account queries, KYC requests, and withdrawal issues.
- Account dashboard: Log in to your cpg account to view transaction history, verify your KYC status, update payment methods, and submit support tickets.
- Payment partners: For issues with DANA, e-wallet, mobile banking, local payment, or bank transfers, contact your payment provider directly—we can only investigate from our end once the issue is logged with us.