cpg Privacy Policy
This page describes what we collect when you use cpg and how we keep that data protected. We at cpg treat your personal information with care, handling it only as needed to operate our platform, process your account, and comply with applicable law where our services are available.
When you access cpg—whether to view slot games like Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways; to explore live-dealer tables; to place bets on Liga 1, Piala Indonesia, or other tournaments; or to manage your account—we collect certain data about you. We use this information only to deliver the service, verify your identity, process deposits and withdrawals, and communicate with you during standard business hours when you contact our multilingual support team.
What we collect on cpg
Our cpg account system collects your email address, phone number, full name, date of birth, and residential address when you register. We also collect payment details—such as your DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account information (mobile banking, local payment, online payment, e-wallet)—only at the point of deposit or withdrawal, and we do not store full card numbers on our servers.
When you use cpg, our systems log your IP address, browser type, device identifier, and approximate geographic location (city-level, such as Jakarta, Surabaya, Bandung, Medan, or Semarang). We record your game play activity, bet history, tournament participation, and account balance for fraud detection and service improvement. Cookies and session tokens help us remember your login state and preferences.
How we use your data
We use your email and phone number to verify your account, send transaction confirmations, and contact you if we need to clarify your Know Your Customer (KYC) documents. Your full name, date of birth, and address are required for identity verification and fraud prevention—we compare these against public records and payment processor databases to ensure your account is legitimate.
Your payment details are used only to process deposits and withdrawals through our partner payment processors. We do not retain sensitive payment card data; instead, we store a token or reference provided by the payment provider. Your game play data helps us detect unusual account activity (such as rapid large withdrawals or impossible bet patterns) and alerts our support team to investigate potential account compromise or breach.
We also use anonymised, aggregated data—such as the number of users playing Mahjong Ways during Idul Fitri or average session duration—to improve cpg's performance and user experience. This aggregated data never identifies you.
Third parties and data processors
Our cpg platform relies on third-party vendors. Payment processors (such as those handling mobile banking, local payment, online payment, e-wallet, or bank transfers) receive your payment details and process transactions on our behalf. These vendors are contractually bound to keep your data confidential and use it only to complete the transaction.
We may also use cloud-hosting providers outside your jurisdiction to store account data and game logs. These servers comply with industry standard encryption (TLS 1.2 or higher) and access controls. In the rare event of a data breach, we undertake to notify you and any relevant regulator as required by applicable law.
We share account data with law enforcement or regulatory authorities only if legally required to do so (for example, in response to a court order or government investigation). We will not disclose your information based on a request alone without legal process.
Your rights and our commitments
You have the right to request a copy of the personal data we hold on cpg, to correct inaccurate information, and to request deletion of your account and associated data, subject to legal retention obligations (such as anti-money-laundering record-keeping). To exercise these rights, contact our support team during business hours; we aim to respond within ten business days.
We undertake to keep your data secure using encryption, firewalls, and regular security audits. Our team members access your data only on a need-to-know basis. However, no system is entirely risk-free; we cannot guarantee absolute security. If you believe your cpg account has been compromised, contact our support team immediately so we can investigate and help you regain access.
Our use of cookies on cpg is limited to session management, login persistence, and fraud detection. We do not use tracking cookies to follow you across other websites. You may disable cookies in your browser settings, though this may affect your ability to log in or use certain cpg features.
This privacy policy applies only where our services are available under applicable local law. We do not offer cpg services in jurisdictions where online gaming is prohibited. If you have questions about our data practices, contact us through our multilingual support channel; our team can assist you in English or other languages during standard business hours.
We at cpg believe that transparency about your data builds trust. Your privacy matters to us.