How to reset your cpg password
Start by visiting the cpg login page. Below the username and password fields, you will see a link labelled "Forgot password?" or "Reset password". Click this link to begin the recovery process. You will be taken to a new page asking for your registered email address or username.
Enter the email address or username associated with your cpg account. Our system will verify that the account exists in our database. If the account is found, we will send a password reset link to your registered email address. Check your inbox — the email typically arrives within a few minutes. If you do not see it, check your spam or promotions folder, as some email providers filter automated messages.
Clicking the reset link
Open the email from cpg and click the password reset link. This link is unique to your account and expires after a set period (usually 24 hours) for security reasons. Once you click the link, you will be redirected to a secure page where you can enter your new password.
Creating a strong new password
When you reach the password creation page, you will see requirements for your new password. A strong password typically includes uppercase letters, lowercase letters, numbers, and special characters. Avoid using easily guessable information such as your name, birthdate, or common words. Our cpg platform enforces a minimum length (usually 8 characters) and will reject passwords that are too simple.
Type your new password in the first field, then confirm it by typing it again in the second field. Both entries must match exactly. Once you have entered and confirmed your new password, click the "Update password" or "Reset password" button to save the change.
After you submit your new password, cpg will display a confirmation message. This message indicates that your password has been successfully reset. You can now log in to your account using your username (or email) and your new password. We recommend logging in immediately to verify that the reset worked correctly.
Account verification during password reset
When you reset your password on cpg, our system may ask you to verify your identity. This is a standard security measure designed to prevent unauthorised access. Verification typically involves one or more of the following methods:
- Email verification: We send a code to your registered email address. You enter this code on the cpg verification page to confirm that you own the email account.
- SMS verification: If you have registered a phone number with cpg, we can send a one-time code via SMS. Enter this code to proceed with the password reset.
- Security questions: You may be asked to answer security questions you set up during account registration (e.g., "What is your mother's maiden name?").
- Two-factor authentication (2FA): If you have enabled 2FA on your cpg account, you will need to provide a code from your authenticator app or receive one via SMS.
These verification steps protect your account from unauthorised password changes. Even if someone obtains your email address, they cannot reset your password without access to your phone or security answers. We take account security seriously across all cpg services, whether you are playing Aviator, Sweet Bonanza, or accessing live-dealer tables.
Troubleshooting common password reset issues
Not receiving the reset email
If you do not receive a password reset email from cpg after requesting one, try these steps:
- Check your spam, junk, or promotions folder — automated emails sometimes get filtered.
- Verify that you entered the correct email address associated with your cpg account.
- Wait a few minutes; email delivery can take time depending on your email provider.
- Request a new reset link. You can click "Forgot password?" again to send another email.
- If you still do not receive an email after multiple attempts, contact our support team. We can verify your account and resend the link manually.
Reset link has expired
Password reset links expire after 24 hours for security reasons. If you click a link and see an "expired" or "invalid" message, request a new reset link by returning to the login page and clicking "Forgot password?" again. This will send a fresh link to your email address.
Password does not meet requirements
If cpg rejects your new password, it likely does not meet the platform's security requirements. Ensure your password includes:
- At least 8 characters
- At least one uppercase letter (A–Z)
- At least one lowercase letter (a–z)
- At least one number (0–9)
- At least one special character (!@#$%^&*)
Avoid reusing old passwords or using information that is publicly associated with you (such as your name or birthdate). Once your password meets all requirements, cpg will accept it.
Account locked after multiple failed attempts
If you enter an incorrect password too many times, cpg may temporarily lock your account for security reasons. This lock typically lasts subject to verification. During this time, you cannot log in, even with the correct password. Wait for the lock to expire, then try logging in again. If you continue to have trouble, use the password reset process to create a new password.
A secure password is your first line of defence against unauthorised access to your cpg account and your funds.
Contacting cpg support for password reset help
If you have tried the steps above and still cannot reset your password, our support team is ready to assist. We offer multilingual support during business hours and can help you recover your account through alternative verification methods. When you contact us, have the following information ready:
- Your registered username or email address
- The email address or phone number associated with your cpg account
- Any recent transactions or account activity you remember
- The device or browser you typically use to access cpg
You can reach our support team via email, live chat on the cpg website, or through the in-app support feature if you can still access your account. Response times vary depending on the support channel and current volume, but we aim to address password reset requests within standard business hours. For urgent issues, live chat often provides the fastest response.
Keeping your cpg account secure after reset
Once you have successfully reset your password, take these steps to protect your account going forward:
- Use a unique password: Do not reuse passwords from other websites or accounts. Each account should have its own strong, distinct password.
- Enable two-factor authentication: If cpg offers 2FA, turn it on. This adds an extra layer of security by requiring a code from your phone in addition to your password.
- Update your recovery email: Ensure your registered email address is current and that you have access to it. This email is critical for future password resets.
- Monitor account activity: Regularly check your cpg account for unfamiliar login attempts or transactions. If you see suspicious activity, change your password immediately and contact support.
- Be cautious with phishing: Never click links in unsolicited emails claiming to be from cpg. Always navigate to cpg directly by typing the URL in your browser or using the official app.
Our cpg platform uses standard encryption and security practices to protect your personal data and account credentials. However, your password is your responsibility — keep it confidential and change it periodically, especially if you suspect it has been compromised. Whether you are accessing Aviator, live-dealer tables, or sports betting features, a secure password ensures that only you can access your account and funds.