cpg Casino & Sportsbook Service Notice
Our cpg platform operates as a gaming and sportsbook service available only in jurisdictions where such services are permitted by local law. We do not offer our services in jurisdictions where online wagering is prohibited, and users are solely responsible for verifying that access to cpg complies with the laws of their own location.
This notice outlines the legal framework under which we operate cpg, clarifies service eligibility, and sets out your obligations as a user. Before accessing slot games such as Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, or Mahjong Ways; live-dealer tables; sportsbook markets covering Liga 1, Piala Indonesia, Piala AFF, or international football; or any other feature on our platform, you acknowledge that you understand and accept the terms described below.
We at cpg take legal compliance seriously. Our support team, available during standard business hours with multilingual assistance, can help clarify whether cpg services are available in your region and answer questions about our terms of service and account policies.
Service availability and jurisdiction
We do not offer cpg services in all countries or regions. Access to our platform is restricted based on applicable local law. If you are located in a jurisdiction where online gaming or sports betting is prohibited by statute, regulation, or court order, you must not attempt to access cpg. Doing so may violate your local law, and we cannot be held responsible for your breach of local jurisdiction.
Users accessing cpg from Jakarta, Surabaya, Bandung, Medan, Semarang, or other cities must independently verify that their use of our platform is lawful in their location. If you are uncertain about the legal status of online gaming or sportsbook betting in your area, we recommend consulting a local legal professional or your regulatory authority before attempting to create an account.
Account eligibility and user responsibility
To maintain an account on cpg, you must be a natural person of legal age in your jurisdiction and legally eligible to participate in online gaming or sports betting under the laws of your place of residence. We verify account eligibility through our Know Your Customer (KYC) process, which requires you to provide your full name, date of birth, residential address, and identity documentation.
You are solely responsible for ensuring that your access to and use of cpg complies with all applicable laws, regulations, and court orders in your jurisdiction. We at cpg make no representation or warranty that our services are legal in any particular location. If your local law changes or if you relocate to a jurisdiction where our services are prohibited, you must cease using cpg immediately and contact our support team to close your account.
We collect and process personal data during KYC verification, account registration, and transaction processing. For detailed information about how we handle your data, your rights regarding that data, and our data protection practices, please refer to our privacy policy and terms and conditions.
Payment methods and financial responsibility
Our cpg platform supports deposits and withdrawals through Indonesian payment channels including DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers via mobile banking, local payment, online payment, and e-wallet. You are responsible for ensuring that any payment method you use complies with your local law and the terms of your payment provider. We do not accept liability for disputes between you and your bank or payment service regarding the legality or appropriateness of transactions on cpg.
All funds held in your cpg account remain your property, subject to our account terms. Withdrawal requests are processed during our standard business hours, and we aim to complete processing within the timeframes specified in your account settings. However, we cannot guarantee withdrawal speed, as processing times depend on your payment provider and your bank's processing capabilities.
Liability limitations and dispute resolution
We at cpg provide our platform and services on an "as-is" basis. We make no warranty that cpg will be uninterrupted, error-free, or secure. To the fullest extent permitted by applicable law, cpg disclaims liability for any direct, indirect, incidental, or consequential damages arising from your use of our platform, including but not limited to loss of funds, loss of account access, or technical failures.
If you believe your account has been compromised, experience a technical issue, or have a dispute regarding a transaction, contact our support team immediately. We undertake to investigate complaints during standard business hours and respond within ten business days. For legal inquiries or formal complaints, you may contact our legal department through the contact information provided below.
Your access to cpg is conditional on your acknowledgment that you alone are responsible for verifying legal compliance in your jurisdiction.
Contact and legal inquiries
For questions about the legal status of cpg services in your jurisdiction, account eligibility, or any other legal matter, our multilingual support team is available during standard business hours. You may contact us through the support channels listed in your account settings or by visiting our contact page.
We at cpg remain committed to operating transparently and in compliance with all applicable laws in regions where we operate. This notice reflects our current understanding of our legal obligations; however, laws and regulations change, and we reserve the right to update this notice at any time. Continued use of cpg following any update constitutes your acceptance of the revised terms.